Before you send this: replace the [square brackets] with your details, delete anything that doesn't apply, then delete this line.

SCOPE OF WORK
What's included in this job, and how we'll work together

This sets out what we'll make, what you'll supply and when, and how we'll handle changes. Please read it, ask about anything that isn't clear, and sign at the end (or confirm by email) before work starts.

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PART 1 — WHO AND WHY
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1. Who this scope is between
   Why: Use each business's full name. Number and date every new version (v1, v2) so you both know which one is current.
   We (designer): 
   Our ABN: 
   Our email / phone: 
   You (client): 
   Your ABN (if needed): 
   Your email / phone: 
   This version: 

2. What the job is for
   Why: Two or three sentences on what the client wants to achieve. If they filled in a brief, use their words.
   

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PART 2 — WHAT'S INCLUDED
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3. What we'll deliver
   Why: Write each item so it can be counted: what it is, how many, what size, which file types, and how it will be handed over.
   

4. What's not included
   Why: List the things someone could easily assume are part of the job. Write them as plain facts, not warnings.
   

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PART 3 — HOW WE'LL WORK
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5. What you'll supply, and by when
   Why: Some work can't start until these arrive. Give each one a date, and agree now what happens to the dates if something is late.
   (For each: who supplies it / by what date)
   - Wording / text  [ ] You  [ ] Us  By: 
   - Photos  [ ] You  [ ] Us  By: 
   - Logo files  [ ] You  [ ] Us  By: 
   - Logins / access  [ ] You  [ ] Us  By: 
   - Other:  [ ] You  [ ] Us  By: 
   If something arrives late: 

6. Rounds of changes
   Why: Agree how many rounds are included, and what counts as one round, before the first draft goes out.
   Rounds included: 
   One round means one consolidated set of feedback, sent once.
   You'll send feedback within: 
   Extra rounds: 

7. How we'll know it's finished
   Why: Write something you can both confirm, e.g. “all files delivered and approved by email”, and name one person who gives the final OK.
   Finished when: 
   Final OK from (one person): 
   After that: 

8. Key dates
   Why: Give the reason for each date, and say whether it can move.
   - Work starts:  Date:      Why this date:      Can it move? [ ] Yes [ ] No
   - First drafts to you:  Date:      Why this date:      Can it move? [ ] Yes [ ] No
   - Final OK:  Date:      Why this date:      Can it move? [ ] Yes [ ] No
   - Final files delivered:  Date:      Why this date:      Can it move? [ ] Yes [ ] No

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PART 4 — FILES, USE AND RIGHTS
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9. Files, use and rights
   Why: Agree in writing which files the client gets, who owns the design, and where and for how long it can be used. If you're not sure which option fits, get advice before you sign.
   Editable files (e.g. Illustrator, Figma, Canva):  [ ] Included   [ ] Not included   [ ] Available for an extra fee
   Which ones: 
   Who owns the final design:  [ ] You, once paid in full   [ ] We do — you can use it as written below
   Where and for how long you can use it: 
   Photo, font or other licence costs:  [ ] You pay   [ ] We pay (included in the quote)   [ ] None expected
   Details: 

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PART 5 — CHANGES, PRICE AND AGREEMENT
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10. If something needs to change
   Why: Changes are normal. Agreeing the steps now keeps the dates and the price clear for both of you.
   1. You ask for the change in writing (email is fine).
   2. Within [   ] business days, we reply with what it changes: the dates, the price, or both.
   3. Work on the change starts once we've both agreed in writing.
   How extra work is priced: 

11. Price (see quote)
   Why: Keep prices and payment terms in one place, the quote, and point to it here.
   Quote number and date: 
   Total: AUD $ 
   This amount:  [ ] includes GST   [ ] excludes GST
   Payment terms and due dates are as set out in the quote.

12. Agreement and signatures
   Why: Both sign and keep a copy. If a signature isn't practical, ask the client to reply to your email confirming they agree, and keep that reply.
   For [Your business name]
      Name: 
      Signature: 
      Date: 
   For [Client's business name]
      Name: 
      Signature: 
      Date: 
   Or confirmed by email on: 

Questions? Email [your email]. We're happy to talk it through before you sign.

This template is a general starting point, not legal advice. For questions about contracts or intellectual property, talk to a lawyer.